Question 1

Do I need to book?

Accepted Answer

No booking is required. Simply turn up at any of our locations during opening hours and use a wash bay when one is available. It's completely self-service — just walk in and start washing.

Question 2

How do tokens work?

Accepted Answer

Tokens are wash credits that you can use instead of paying by card at the kiosk. You earn tokens on paid washes through our loyalty programme, or you can purchase token bundles and subscriptions for better value. Each wash product has a token cost — simply redeem your tokens at the kiosk to start a wash.

Question 3

Are token washes eligible for rewards?

Accepted Answer

No. Token-redeemed washes do not earn loyalty tokens. Only washes paid for by card (pay-as-you-go) contribute toward earning your next free token. This ensures the loyalty programme rewards customers who pay for their washes.

Question 4

What shampoos are used?

Accepted Answer

Our machines use professional-grade, pH-balanced dog shampoos that are gentle on all coat types. The shampoos are hypoallergenic and free from harsh chemicals, making them safe for dogs with sensitive skin.

Question 5

Is it safe for my dog?

Accepted Answer

Absolutely. Our wash bays are designed specifically for dogs of all sizes. The water temperature is carefully controlled, the pressure is gentle, and you remain with your dog throughout the entire wash. You're in full control at all times.

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